Chapter 18: Double Booking – Why It Works

Making the Waiting Experience Enjoyable

Making the Waiting Experience Enjoyable

Patients don’t mind waiting if they are comfortable and engaged. Design the space to be welcoming and enjoyable.

Offer Snacks & Beverages

• Complimentary water, coffee, or tea.
• Light snacks like granola bars or fruit.
• Kid-friendly treats in moderation.

Create an Engaging Environment

• TVs with engaging content.
• Upbeat music at a comfortable volume.
• Free Wi-Fi for work or browsing.

Make the Space Comfortable

• Modern, comfortable seating.
• Pleasant temperature control.
• Charging stations for devices.