Automating & Incentivizing the Review Process
Instead of relying on staff to manually ask for reviews, automate the process so it happens consistently without extra effort.
1. Automate Review Requests via Text & Email
The best time to ask for a review is immediately after a positive experience in your office. Set up an automated system that:
Sends a text message right after an appointment with a direct review link.
Sends a follow-up email if they don’t leave a review after the first request.
Uses personalized language—patients are more likely to respond if it feels like a real message, not an automated one.
2. Encourage 15-30 Second Video Testimonials
Text reviews are great, but video testimonials are even more powerful. They add a human touch and can be used for:
Social media marketing
Your website homepage
Google Business Profile
How to ask for a video review:
After a patient gets their braces off, say:
“You look amazing! Would you mind doing a quick 15-second video about your experience?”
If they agree, film it immediately on an office phone.
Post it on Google, Instagram, Facebook, and TikTok for maximum exposure.