Why Some Patients Will Cost You More Than They’re Worth
Some orthodontists think, “Every patient means more revenue, so why turn anyone away?” But in reality, bad patients cost far more than they bring in.
1. They Drain Time & Energy
Difficult patients take longer to manage, whether it’s arguing over payments, missing appointments, or demanding excessive attention. That’s time you could be spending on patients who appreciate your care.
2. They Damage Team Morale
Your team shouldn’t have to deal with rude, aggressive, or toxic patients. A single high-maintenance patient can frustrate and exhaust your staff, leading to higher turnover and lower office morale.
3. They Hurt Your Reputation
Ironically, the patients you bend over backward for are often the ones who leave bad reviews. If a patient is difficult from day one, it’s best to avoid the headache and risk altogether.