Chapter 18: Double Booking – Why It Works

Keeping Patients Engaged While They Wait

Keeping Patients Engaged While They Wait

Engaged patients perceive wait times as shorter. Provide activities that create a positive experience.

Video Game Stations for Kids & Teens

• Set up consoles in a designated area.
• Entertain younger patients and siblings.
• Create a fun, memorable office vibe.

Social Media & Office Engagement

• Encourage check-ins and tags while they wait.
• Add a selfie station for photos.
• Run simple social contests tied to posts.

Informative & Fun Digital Displays

• Before-and-after transformations.
• Short, educational content.
• Testimonials and success stories.